Frequently Asked Questions

Frequently asked website design, development, SEO, and search engine marketing questions.

Before You Start a Website Project

How much does a website design or redesign cost?

The average cost of a website designed by a freelancer can range anywhere from a $500 to $5,000 or more. A simple custom website design from an agency can range from $5,000 to $30,000, whereas bigger and more complicated websites will cost between $30,000 to $70,000+.

What does Social Xccess do?

We are a Marketing Agency offering a full slate of marketing services including marketing strategy, inbound marketing, and content marketing, digital marketing, and website design and hosting.

How would my company benefit from working with Social Xccess?

We can operate as your outsourced marketing department to provide you with support in the areas you need most.

What will my website be built on?

We build all of our websites using a Content Management System, also known as a CMS. This enables you to make updates to your website without needing any coding knowledge.

Depending on the needs of your business, we will provide a recommendation for what will fit your needs best. The majority of our clients tend to have websites built on WordPress because it’s a robust yet simple-to-use platform for our users. It also works with many eCommerce systems to give you a full marketing platform. You can read more about it here

During the Process of a Website Project

Will I have a main point of contact for my project?

Every project is assigned a Project Manager. Project Managers are assigned based on both bandwidth and experience, allowing us to give our customers the best possible experience. Even though you’ll be working with our Designers, Content Writers, Developers, and maybe even more, your Project Manager will always be there to be your main point of contact. The Project Managers’ job is to act as a liaison between your team and ours while making sure communication of the next steps, timeline, and more is clear. Your project manager is always happy to answer any questions you may have throughout the process. 

Can someone help me write content for my website?

In short, yes! If you don’t want to write your own content, our content strategists and copywriters can help you create content for your entire site, or just a few pages – we’re happy to be flexible. Learn more about the importance of good website content here.

After Your Website is Live

What is included in support?

Our Support Team is available to you through a 24/7 ticketing system as well as our phone support from 9 am to 5 pm CST. If something is wrong with the infrastructure of your website or a software update is needed, we will always make those changes as promptly as possible. Our tech support team will do its best to help with questions about the website, share instructions on how to make small changes, and etc. For larger change requests, our Support Team can walk you through the various design and development options that can be work ordered. 

Why am I not ranking #1 in search results right away?

While your site may be optimized for organic search (SEO), it takes time for the bots that are crawling your website to see the changes that you’ve made and in turn increase your rankings. Organic SEO typically takes anywhere from a few weeks to a few months. Websites are essentially at the mercy of Search Engines. However, if ranking in first place on the first page is important to your team, we’d recommend a Pay-Per-Click strategy that can put your results above the fold. 

Your Website is Worth It!

Need Website Design Support?

If you need marketing and branding support, we’d love to hear from you!

Contact Social Xccess today to schedule a call to discuss your needs and learn more about Social Xccess plans.